416 NEON Return & Refund Policy
416 NEON offers returns and refunds for faulty products only. 416 NEON will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis and depends on the source of the fault, and is at the sole discretion of 416 NEON.
Please contact us to let us know which products you wish to return and why. We will then be in touch to try to resolve the issue.
If a return has been agreed to, please note that you must return the faulty product in its original condition with all of its original packaging to the address you’re provided.
If a return has been agreed to, the faulty item must be returned for inspection by 416 Neon within 14 days of the date you received the product.
If a replacement has been agreed to, 416 NEON will produce and ship the replacement product to you as soon as possible.
If a full or partial refund has been agreed to, 416 NEON will let you know when you can expect to receive the refund.
416 Neon indoor Products include a one year warranty that covers electrical components when used appropriately, *unless otherwise stated. Custom neon outdoor Products include a 12 month warranty that covers electrical components when used appropriately, *unless otherwise stated.
*It is the customers responsibility to review the product description for detailed information regarding their neon sign purchase.
Resolution for faulty signs will be dependent on the source of the fault and will be determined between 416 Neon and You, the purchaser. 416 Neon will either fix, replace or refund the product at 416 Neon's discretion.
Any neon sign that has been hardwired by an electrician automatically voids your purchase warranty as it will be difficult for 416 Neon to establish a cause.